How do I return an item?

How do I return an item?

Please contact customer service at info@keelyarms.com for more information on returning an item.

Warranties/Returns

New firearms - All sales are final. If for some reason you need to cancel the sale, it can only be done prior to shipment. We try to ship our guns out within a day of receiving payment and the FFL, so time is critical. Cancellations not based upon our error are subject to a restocking fee up to 15%. The restocking fee is necessary to cover fees accrued once the order is placed and then again once the order is canceled. These fees are imposed on us by the credit card companies once you place an order and then again when you cancel the order. The fees have nothing to do with the merchandise physically leaving our facility or being placed back on a shelf. The credit card fees are charged to us regardless of the disposition of the item purchased.

We do understand that some manufacturer defects may not be identifiable upon initial inspection. By purchasing a firearm from us, you agree that upon discovering a defect in your transferred firearm that you will work with the manufacturer for replacement or repair (in accordance with their warranty policy). We will try to assist and do what we can to help resolve any warranty issues. However, we are not a warranty repair facility and cannot offer OEM replacement parts. Stock photos from the manufacturers or distributors are used on our listings. Manufacturers occasionally will make modifications to their production guns. We attempt to offer the best representation of the product but by purchasing from us you agree to not hold us accountable for slight variations in stock photos.

Used firearms - are sold As Is
If for some reason you believe the item you received is not as we represented, please contact us. We want you to be happy with your purchase!